In the event that you wish to return an item that you have purchased from MezuzahMaster, you may do so under the following conditions and you will receive your money back.
1) You must log on to your account or contact us and receive your Return Authorization packing slip. Print and insert that packing slip into your package and ship the item(s) to MezuzahMaster within 30 days of receipt. Be sure to note whether you would like a refund or a specific item in exchange.
2) The returned item(s) must be in its new, unused and saleable condition. Return the item(s) in the original packaging.
3) IMPORTANT: You are responsible for the return until it reaches us. We therefore strongly recommend that you use a reliable shipping carrier that provides tracking or at least delivery confirmation. Also, use an appropriate shipping box or secure, padded shipping envelope. Letter envelopes are not secure and are therefore not acceptable for any shipments. There will be no refunds or exchanges for items that are not confirmed as delivered to us by a 3rd party.
4) In the event that the original shipping charge was subsidized by MezuzahMaster, the original cost of Shipping will be deducted from the amount refunded.
Note: Returns may not be available on custom orders, special orders and some large quantity orders.
Please continue to enjoy hassle-free shopping at MezuzahMaster.com. If you have any questions feel free to contact us